Refund policy

Here’s a professional, customer-friendly Return & Refund Policy tailored for a brand new bra company. It balances clarity, legal protection, and a good customer experience — crucial for gaining trust, especially in intimate apparel.

🔁 Return & Refund Policy

Effective Date: [Insert Date]

Thank you for shopping with Mari Bra. We are committed to making sure you love your purchase — because confidence starts with comfort.

🛍️ Returns

Due to the intimate nature of our products, we have specific guidelines to protect both our customers and our hygiene standards.

✔️ Eligible Returns:

We accept returns within 30 days of the delivery date if the item meets all of the following criteria:

  • Unworn and unwashed

  • Tags still attached

  • In original packaging

  • Free of stains, scents, or damage

Note: For hygiene reasons, we cannot accept returns of worn bras or underwear.

❌ Non-Returnable Items:

  • Worn or washed items

  • Items without original tags/packaging

  • Final sale or clearance items

  • Underwear or accessories (e.g., nipple covers)

💵 Refunds

Once we receive and inspect your return, we will notify you by email. If your return is approved:

  • A refund will be issued to your original payment method

  • Please allow 5–10 business days for your bank to process the refund

Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item sent, damaged product).

🔄 Exchanges

Need a different size? We recommend:

  1. Returning your original item

  2. Placing a new order for the correct size

This ensures the fastest turnaround and availability of stock.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.

To initiate a return, please email [your support email] with:

  • Your order number

  • The item(s) you want to return

  • Reason for return

We’ll provide step-by-step instructions and a return address.

📦 Damaged or Incorrect Items

Received the wrong item or something damaged? We’re so sorry! Please contact us within 7 days of delivery, and we’ll make it right.

💬 Questions?

We’re here to help. Reach out to our support team at [your support email or contact page], and we’ll be happy to assist.